1. GENERAL INFORMATION
This website, available at https://fastlanego.com, is operated by LIBERTY GLOBAL SOLUTIONS LTD, a company registered in Cyprus with its registered office at Efesou 9, Paralimni 5280, Cyprus and TIN 60174017M. Hereinafter referred to as "Club Fast Track", "we", or "our".
2. DEFINITIONS
User: any natural or legal person who accesses and/or uses the website.
Service: priority access to airport security and passport control ("Fast Track"), offered through this website.
Order: the valid and completed request for the Service by the User through the website.
3. PURPOSE
These Terms and Conditions govern access to and use of the website, as well as the contracting of the available Services. By accessing or using this website, the User agrees to be bound by these Terms and Conditions.
4. ORDERING PROCESS
The Services are contracted directly through the platform by completing the required information and making the corresponding payment. Once the order is confirmed, the User will receive an email with a QR code along with detailed instructions for using the service at the selected airport.
5. CONDITIONS OF SERVICE USE
The User is responsible for correctly entering all necessary data for the provision of the Service. In case of errors attributable to the User, Club Fast Track cannot guarantee proper service delivery.
The contracted Service is valid exclusively for the date, airport, and persons specified in the order confirmation. The Service offered through Club Fast Track is strictly intended for personal and family use by end users.
The resale, redistribution, or commercial use of our subscriptions or Fast Track passes by travel agencies, intermediaries, or tourism-related companies is expressly prohibited.
Each subscription or Fast Track pass must be used solely by the individual(s) specified in the purchase confirmation.
Club Fast Track reserves the right to invalidate or revoke access in case of suspected resale, shared use outside the family environment, or excessive or abnormal usage patterns inconsistent with private, personal use.
5.1 Use of the Dashboard and Travel Requirement of the Account Holder
The access to the Dashboard and the generation of Fast Track passes are strictly limited to the account holder.
The account holder must necessarily travel on every Fast Track reservation generated from their Dashboard.
It is not permitted to request, generate, or use Fast Track passes on behalf of third parties when the account holder is not travelling on the same journey.
The use of Fast Track passes is restricted to the account holder and, where applicable, the accompanying family members travelling with the holder on the same flight and booking.
Club Fast Track reserves the right to revoke any Fast Track pass issued if it detects that the account holder is not part of the trip, as well as to suspend or terminate the account in cases of misuse.
6. PRICING AND BILLING POLICY
The prices shown on the website are final, include applicable taxes, and may vary depending on the selected airport, date, and type of service. Billing is processed automatically upon purchase completion.
7. RIGHT OF WITHDRAWAL
Article 16(l) of Directive 2011/83/EU provides an exception to the right of withdrawal for certain leisure-related services where the contract specifies a date or period of performance. This exception will be interpreted narrowly and will apply to a Fast Track pass only where its requirements and applicable national law allow it.
An exception applying to a dated Fast Track service does not automatically remove any rights the User may have in relation to the subscription. Any statutory right of withdrawal, cancellation or amendment takes precedence over these Terms.
If Club Fast Track is unable to provide the service due to reasons attributable to us, a full refund of the amount paid will be issued.
Once the QR code has been generated and sent, the service will be considered initiated, and no refund will be granted, except in the case of a serious technical error or clear impossibility of use solely attributable to Club Fast Track.
The User may not claim refunds for delays, schedule changes, incorrect data input, no-shows, missed flights, late arrivals, incorrect use of the code, or any other scenario not directly attributable to Club Fast Track.
Additionally, we are unable to process refunds in cases where the ticket or fare purchased by the passenger is not compatible with Fast Track activation, as eligibility is determined by each airline and airport's own policies, beyond Club Fast Track's operational control.
8. CANCELLATION POLICY
8.1 Subscription Cancellation
The User may cancel the Unlimited Plan subscription at any time through their Dashboard or by contacting support@fastlanego.com.
Cancellation takes effect immediately and prevents future charges.
If the billing cycle has already started, no refund will be issued for the current billing period.
Access remains available until the end of the already-paid cycle.
8.2 Cancellation During the Free Trial
If the User cancels within the seven-day free trial, access to the Unlimited Plan is immediately deactivated.
The trial period ends at the moment of cancellation.
8.3 Cancellation of the Fast Track Service
Once the Fast Track pass or QR code has been generated and is available in the User's email and Dashboard, the service is considered fully delivered and is not eligible for cancellation or refund.
The QR code constitutes full delivery of the purchased service.
8.4 Acceptance at Checkout
Before payment, checkout discloses the free trial, automatic renewal, subscription price and cancellation terms, and links to these Terms and the Privacy Policy. By completing the purchase, the User confirms that they have read and accept that information.
9. REFUND POLICY
Club Fast Track provides priority airport access ("Fast Track") for a specific date, airport, and passenger.
The potential exception to the right of withdrawal under Article 16(l) of Directive 2011/83/EU applies only where the Fast Track pass and national law meet its requirements; it does not automatically extend to the subscription.
Refunds are only available when Club Fast Track is unable to provide the service due to a reason attributable to us, or when a clear technical error prevents the User from receiving the QR code.
Once the QR code has been generated and delivered by email or made available in the User Dashboard, the service is considered fulfilled and no refund applies, unless there is a proven error attributable exclusively to Club Fast Track.
Refunds will not be issued for:
- Late arrival, missed flight, or no-show
- Incorrect data entered by the User
- Incompatible airline or airport policies
- Airport staff decisions or operational issues outside our control
- Customer expectations or subjective dissatisfaction
- Commercial, abusive, or fraudulent use of passes or subscriptions
Subscription payments are non-refundable once the billing cycle has started. Cancellation prevents future charges but does not generate refunds for the ongoing billing period.
Before the purchase is completed, checkout provides access to this Refund Policy within the Terms and Conditions. By completing the purchase, the User confirms that they have read it and accept its application.
10. LIABILITY
Club Fast Track acts as the organizer and facilitator of the priority access service contracted by the User. We are not responsible for delays, cancellations, or operational issues arising directly from the internal functioning of the airports or from force majeure events.
Club Fast Track shall not be liable for the improper use of the Service or for direct or indirect damages resulting from use contrary to the provided instructions.
We do not guarantee any specific waiting time or specific treatment by airport staff, as these are third-party services over which we have no operational control.
To the extent permitted by law, our liability is limited to the amount effectively paid by the User. This limitation does not affect mandatory consumer rights and does not apply where liability cannot legally be excluded or limited.
11. CUSTOMER SUPPORT
For any questions related to the use of this website or the Services contracted, the User may contact our team via email at: support@fastlanego.com.
12. WARRANTIES AND CLAIMS
Club Fast Track guarantees the correct provision of the Service under the agreed terms.
In the event of any unresolved issue, the User may file a claim via email to our customer service. Each case will be evaluated individually and, depending on the circumstances, we will issue a refund or appropriate compensation if deemed justified.
Claims based on subjective expectations, perception of treatment, or airport-related incidents will not be processed.
13. MODIFICATION OF TERMS
Club Fast Track reserves the right to modify these Terms and Conditions at any time. Any changes will be published on the website with sufficient notice.
14. DATA PROTECTION
Personal data collected during the contracting of the Service will be processed in accordance with Regulation (EU) 2016/679 (GDPR) and applicable legislation. Please consult our Privacy Policy for more details.
15. SERVICE SUSPENSION OR CANCELLATION
Club Fast Track reserves the right to refuse, cancel, or suspend any Service in cases of suspected fraud, misuse, or breach of these terms by the User.
We may also suspend or cancel the Service if the airport discontinues operations, changes procedures, or notifies us of the impossibility of executing the contracted priority access.
In such cases, the User will be offered the option of a refund or rescheduling, provided that Club Fast Track has not delivered the service or sent the QR code.
Club Fast Track also reserves the right to terminate any subscription or cancel the Service without prior notice if evidence of commercial use, resale, or fraudulent activity is detected, or if the usage volume clearly exceeds what would be considered reasonable for a private user. In such cases, no refund will be issued, and access may be immediately suspended to prevent further misuse.
16. GOVERNING LAW AND JURISDICTION
These Terms are governed by the laws of Cyprus, without depriving consumers of any mandatory protection available in their country of residence. Disputes will be heard by the courts with jurisdiction under applicable law; where the law allows, consumers may bring proceedings in the courts of their place of residence.
17. LEGAL CONTACT
LIBERTY GLOBAL SOLUTIONS LTD
Efesou 9
Paralimni 5280
Cyprus
support@fastlanego.com