Terms and Conditions of Use

• User: any person who accesses or uses the website.
• Service: priority access to airport security or passport control (“Fast Track”) and other services offered on the platform.
• Pass: a booking for one Fast Track journey for a specific traveller and date.
• Unlimited Plan: the paid, automatically renewing subscription described in these Terms.
• Order: a valid, completed request for the Service.

Club Fast Track allows users to book priority access (Fast Track) at more than 500 airports worldwide. Depending on the airport and type of journey, the service may cover departures, arrivals or connections. After completing the booking, the user receives a QR code and instructions for use by email (meeting point, directions and contact details), also available in their account where applicable. The exact scope of the service at each airport is shown before payment.

Club Fast Track arranges and facilitates priority access at the airport. Airports and local providers control security, immigration and operational procedures. The Company is a private, independent service and is not an airport, airline, public authority or official body, nor is it affiliated with or endorsed by them.

No maximum waiting time or exact processing time is guaranteed. Fast Track provides access to the priority lane available at each airport. Availability varies by airport and date. Unless expressly stated at purchase, the service does not include lounge access or priority boarding.

The user must provide complete and accurate information about the travellers, airport, flight and date. The Service is valid only for the details stated in the order confirmation. Incorrect or incomplete information may prevent provision of the Service, for which the Company will not be responsible. Each traveller, including minors travelling with the account holder, must have their own access code.

The account holder must travel on every booking made through their account; passes may cover family members accompanying them on the same journey. Services and subscriptions are for private, personal and family use. Resale, redistribution or commercial use by agencies, intermediaries or other businesses is prohibited. We may invalidate passes or suspend an account where there is reasonable suspicion of resale, fraud, unusual use or use on behalf of unrelated third parties.

Prices and applicable taxes are shown before completing the purchase, in the user’s active currency. A single pass is charged per traveller and journey (from USD 14.95, or the equivalent depending on the airport and market). The amounts and currency displayed at checkout for that purchase take precedence.

In addition to a single pass, the user may purchase the Unlimited Plan, a subscription costing USD 49.95 per month (or the equivalent in the displayed currency) that allows unlimited Fast Track bookings at available airports, for personal and family use under clause 5. The subscription renews automatically each month until the user cancels it. If an offer includes a trial period, its duration, renewal price, frequency and cancellation method are shown at checkout; unless cancelled before the trial ends, the subscription renews automatically as disclosed.

For each booking made under the Unlimited Plan, the account holder may include no more than one accompanying adult, two children and two infants, in addition to themselves. This limit does not apply to single passes paid per traveller, which may be purchased for as many travellers as desired by paying the applicable price for each pass.

Payments are processed securely through Stripe. The Company does not store full card details. If payment is not completed, the order is not completed. If the user pays in a currency different from their card’s currency, their financial institution may apply exchange rates or fees outside our control. Taxes apply where appropriate.

The user may cancel the Unlimited Plan at any time through their account or by writing to support@clubfasttrack.com. Cancellation prevents future renewals; unless otherwise stated at checkout, amounts already charged are non-refundable and access continues until the end of the paid period. If the user cancels during a free trial, the trial and access may end immediately and no paid renewal will occur.

Fast Track services are transport- and travel-related services provided for a specific date. The statutory right of withdrawal may therefore not apply, pursuant to Article 16(l) of Directive 2011/83/EU and the corresponding national legislation. Once the pass or QR code has been generated and delivered, the Service is considered to have been provided. If we cannot provide it for a reason attributable to the Company, we will offer an appropriate solution, which may include rescheduling or a refund. Nothing in these terms limits mandatory consumer rights.

Once payment has been made, a Fast Track pass cannot be cancelled or refunded, even if it has not yet been delivered, except where a proven technical error attributable solely to the Company prevents its use. A subscription billing period that has already started is non-refundable.

Refunds may be issued where we cannot provide the Service for a reason attributable to the Company or where a proven technical error prevents delivery. As a general rule, refunds are not issued for:

• late arrival, a missed flight or failure to attend (no-show);
• incorrect information entered by the user;
• incompatibility with airline or airport rules;
• airport decisions or events outside our reasonable control;
• misuse, resale, fraud or breach of these Terms; or
• a subscription billing period that has already begun.

Requests must be sent to support@clubfasttrack.com with the order details. Before initiating a chargeback, we recommend contacting us to resolve any error; fraudulent or abusive chargebacks for services actually provided may result in account suspension and retention of evidence.

The user undertakes to use the Service lawfully and not to: provide false information; impersonate others; resell or commercially exploit passes or the Unlimited Plan; use the Service on behalf of unrelated third parties; compromise platform security, automate abusive access or extract data (scraping); or engage in any unlawful activity or activity contrary to these Terms.

The Company arranges and facilitates priority access; airports and fulfilment providers control local security, immigration and operational procedures. We do not guarantee a specific waiting time or particular treatment by airport staff. Nothing excludes liability that cannot legally be excluded. To the fullest extent permitted by law, our liability in connection with an order is limited to the amount paid for that order; we are not liable for indirect losses or events outside our reasonable control (force majeure).

We may refuse, suspend or cancel a service or account where there is reasonable suspicion of fraud, resale, misuse, unusual activity or material breach, and also if an airport or provider stops providing or cannot fulfil the service. Where the pass has not been delivered, we will offer an appropriate solution in accordance with the law. We may modify or discontinue features for technical, security, legal or operational reasons, without guaranteeing uninterrupted operation.

The site, its design, software, trademarks, texts and other proprietary content belong to APOLLO SOLUTIONS, S.L. or its licensors and are protected by applicable law. The user receives a personal, limited authorization to use the Service and may not copy, resell or commercially exploit its elements without permission. Airport, airline and other third-party trademarks and names are used only for descriptive purposes and belong to their respective owners.

We process personal data in accordance with the GDPR and applicable law. Please see our Privacy Policy for further information.

These Terms are governed by Spanish law and applicable European Union law. In contracts with consumers, consumer protection law applies, and the consumer may bring proceedings before the courts of their place of residence. In commercial contracts, the parties submit to the jurisdiction of the courts of Madrid. Consumers residing in the European Union may also use the European Commission’s online dispute resolution platform: https://ec.europa.eu/consumers/odr.

The service is provided internationally. Where these terms are available in several languages, the version made available and accepted when entering into the contract applies, without prejudice to mandatory consumer rights. We may update these Terms to reflect changes in the law or our services; the version applicable to an order is the one in force when the order is placed.

For support, billing, cancellation, refunds or legal matters: APOLLO SOLUTIONS, S.L., C/ Diego de León 47, 28006 Madrid, Spain, NIF B13843859, Madrid Commercial Registry, Volume 45238, Folio 61, Entry 1, Sheet M-795978. Email: support@clubfasttrack.com.

Club Fast Track also offers access to the VIP lounges available on the platform. This service is separate from Fast Track and is booked for the lounge, airport, terminal, date and travellers specified in the booking. VIP lounge admission does not include Fast Track or priority boarding unless the offer expressly states otherwise.

The lounge page and booking process show the included services, opening hours, length of stay and applicable entry conditions. Users must check that the lounge is accessible from their flight's terminal and area, provide the requested information and comply with the operator's rules, including those concerning children, documents and accompanying travellers. Entry is subject to availability and the lounge's conditions.

The admission price is shown before the booking is completed, according to the lounge, passengers and their age categories, in the stated currency. VIP admission is paid for separately from membership: the Unlimited Plan does not include free or unlimited VIP lounge visits. Members also pay the admission price shown in the booking.

For bookings paid upfront, receipt of payment does not mean that a pass has been issued or, by itself, confirm admission. Once the provider confirms access, the PDF pass and entry instructions are sent by email. Users must present the pass and the documents required by the lounge. If the provider does not confirm access, the admission amount paid is refunded in full.

If the booking includes an Unlimited Plan trial, its duration, start time, fee and automatic renewal are disclosed before completion. Existing members retain their membership terms, without a new membership or another trial. Cancellation, non-confirmation or refund of VIP admission does not cancel membership, which is managed under the subscription terms above.

For changes or issues with a VIP booking, users can contact support@clubfasttrack.com with their booking reference. Once payment has been made, a VIP booking cannot be cancelled or refunded, whichever lounge it is for and even if the pass has not yet been issued. For requests, this rule applies from the time of the charge. This is without prejudice to the refund set out in this section if the provider does not confirm access, to cases where we cannot provide the service for a reason attributable to the Company, and to mandatory consumer rights. This section adds the terms for VIP lounge services and does not change the terms for Fast Track or the Unlimited Plan.