1. Controller details
- Controller: APOLLO SOLUTIONS, S.L.
- Tax identification number (NIF): B13843859
- Registered office: C/ Diego de León 47, 28006 Madrid, Spain
- Registration details: Madrid Commercial Registry, Volume 45238, Folio 61, Entry 1, Sheet M-795978
- Privacy contact: support@clubfasttrack.com
2. Personal data we collect
- Identity and contact details: name, email address, telephone number, postal or billing address and identification details where required.
- Financial and transaction data: payment status, refunds and transaction history. Card details are processed by our payment providers and are not stored directly by us.
- Service data: booking reference, airport, flight or service date, traveller details and access QR code.
- Technical and usage data: IP address, browser, device type, time zone, technical identifiers and use of the platform.
- Marketing preferences: consent choices and opt-in or opt-out history.
We do not intentionally collect special categories of data, such as information about health, religion or political opinions.
3. How we collect your data
Through website forms and the booking process; communications by email, telephone or chat; cookies and similar technologies (as described in the Cookie Policy); and service providers and third parties authorized by you, including payment platforms.
4. Purposes and legal bases
| Purpose | Legal basis |
|---|---|
| Provide the service and manage bookings and transactions | Performance of a contract |
| Manage accounts and provide customer support | Contract and legitimate interests |
| Comply with legal, tax and regulatory obligations | Legal obligation |
| Protect the site and prevent fraud or misuse | Legitimate interests and legal obligation |
| Analyse performance and improve services | Consent, where required, and legitimate interests |
| Send marketing communications | Consent |
| Handle complaints, requests and legal proceedings | Contract, legal obligation and legitimate interests |
5. Who we share your data with
Where necessary, we may share personal data with: payment providers and financial institutions; airports, Fast Track fulfilment providers and other providers needed to fulfil your booking; technology, hosting, analytics, communications and support providers, subject to appropriate safeguards; and professional advisers and public authorities where required by law. We do not sell your personal data.
6. Retention and security
We apply appropriate technical and organizational measures to protect data against unauthorized access, alteration, loss or misuse. We retain data only for as long as necessary for the purposes described and to comply with legal obligations, after which it is securely deleted or anonymized.
7. International transfers
Some providers may process data outside the European Economic Area. In that case, we use a lawful transfer mechanism, such as an adequacy decision or the European Commission’s Standard Contractual Clauses, together with any additional safeguards required by law.
8. Your rights
Subject to applicable law, you may request access to and a copy of your data; rectify inaccurate or incomplete information; request erasure or restriction of processing; object to processing based on legitimate interests or for direct marketing; request portability where applicable; and withdraw consent at any time without affecting earlier lawful processing. To exercise your rights, write to support@clubfasttrack.com. We may request information to verify your identity.
9. Marketing
If you consented to receive marketing communications, you may withdraw your consent at any time through the unsubscribe link in emails or by contacting us.
10. Cookies and advertising measurement
Google Ads uses advanced Consent Mode v2: its tag may send limited signals without advertising cookies before you decide or after you reject. Accepting advertising measurement allows its cookies. Rejecting does not mean that all communication with Google stops. Your email is not sent without specific consent for that processing.
With your consent to advertising measurement, we send Google your normalized booking email protected with a SHA-256 hash to improve attribution of purchases and trial sign-ups to ads. Hashing does not make the data anonymous. Without this consent, we send neither your email nor its hash; limited cookieless measurement may still occur through advanced Consent Mode v2.
You can review the technologies currently used and change your choice in the Cookie Policy.
11. Complaints
Please contact us first if you have any concerns. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD, www.aepd.es) or the competent supervisory authority in your country of residence.
12. Minors
Our services are intended to be purchased by adults. We do not knowingly collect personal data directly from minors without the involvement of a parent or legal guardian.
13. Changes to this policy
We may update this policy to reflect legal, regulatory or operational changes. The current version and its effective date will always be available on this page.
14. Data for VIP lounge services
To manage a VIP lounge booking or request, we process the identification and contact details provided, the selected lounge, airport and terminal, the visit date and time, flight details, passenger numbers and age categories, the booking reference and its payment, confirmation and delivery status. We use these data to process the request, check entry conditions, manage payment, deliver the pass and handle issues, relying on the legal bases in this policy that apply to each purpose.
We share only the necessary data with the lounge operator and providers involved in checking availability, booking and issuing access, as well as payment and communications providers. The rules above on security, retention, international transfers, children and the exercise of rights also apply to this service.